HealthcareAI Services

AI Healthcare Appointment Assistant

Booking assistant with symptom triage and scheduling integration for a New Zealand healthcare SaaS provider.

AI Healthcare Appointment Assistant

Key Details

ChallengeA healthcare SaaS provider in New Zealand needed an assistant that could book appointments, triage symptoms and remind patients.
SolutionAn AI virtual assistant for booking, LLM symptom triage, EMR and scheduling integration, reminders and analytics.
TechnologiesAzure OpenAI GPT-4o, LangChain, RAG, Node, FastAPI, React/React Native, AWS

Technologies used

Client

The client is a healthcare SaaS provider in New Zealand. The assistant sits on top of scheduling and the EMR.

Product screenshots

Mint-green layout with a patient chat window on the left where an assistant asks follow-up triage questions about a sore throat, shows a non-urgent triage result with safety advice, offers time slots and confirms a booking with a reminder, and on the right a clinic day calendar with clinician columns where the new booking is highlighted as booked by the assistant.
Booking assistant: a patient describes symptoms, the assistant asks triage questions, suggests the right visit type and books a slot that appears on the clinic’s schedule.

What we built

  • AI virtual assistant for booking
  • LLM symptom triage
  • EMR and scheduling integration
  • Reminders
  • Analytics

Engagement

Delivery was time and materials with 5 engineers over 6 months.

Project team: 5 engineers. Duration: 6 months. Model: Time & materials.

Services used

Industries

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